Rights Act 2015
The Consumer Rights Act 2015, UK customers have the right to cancel an order
placed with us within 14 (fourteen) working days of receipt of the goods,
This does not include items that have been personalised or made to your
specifications; video recordings, food or other items that you have unsealed;
or cost of carriage. The Regulations are designed to protect consumers when
buying products by mail order or over the internet as opposed to in person
in a shop.
an order under the Regulations you must notify us in writing by first-class
post, fax, or E-mail, quoting your name, address and contact telephone number.
Our Company Details and address for postal notification of cancellation,
any written complaints, and for returning goods is:
No. 3136385 Proprietor: Anthony Young
Oak Holme, Beemire Lane. Birthwaite Road, Windermere, Cumbria, LA23 1DW.
Tel: +44 (0)
15394 46076 E-mail:
The effect of the Regulations is to allow a UK customer
to withdraw from the contract as if it had not been made. However, there
are certain important conditions and limitations. Please read them carefully.
must be in writing, by first class post, fax, or E-mail. A telephone
call is not sufficient.
- You must
return the goods to us at your expense (including all packaging, product
boxes, etc.) unopened and in exactly the same condition in which the
goods were supplied to you. This means that you must not destroy or
dispose of the packaging in which the goods are supplied until you know
that you do not intend to return the goods.
note that proof of posting is proof of receipt. You are liable for the
goods until they are delivered to us, and we will not reimburse you
until the goods are returned to us in good (fit for resale) condition.
We strongly advise you to use Royal Mail Special Delivery or other insured
and tracked delivery service for this purpose in order to be sure that
any goods returned are delivered safely to us.
- If goods
returned to us are found to be damaged, we will not refund any money.
We will tell you this in writing by letter, fax, or E-mail. The goods
will then be kept at our premises for 90 days from the date of that
written notice, after which time we will dispose of them without any
further notice to you. You may collect the goods from us before the
expiry of the 90-day period, if you wish, or you may pay us to return
them to you as long as you tell us in writing before the expiry of the
RETURNED TO US ARE NOT OUR RESPONSIBILITY UNTIL DELIVERED TO OUR WAREHOUSE.
WE ACCEPT NO LIABILITY FOR DAMAGE IN TRANSIT.
recommend that you use the Royal Mail Special Delivery or other insured
and tracked delivery services to return goods to us. This service is available
from any Post Office, and provides a guaranteed next working day delivery,
with a signed receipt, plus insurance of up to £250, for a very reasonable
us to discuss a possible return BEFORE you send anything to us.
These conditions do not affect your statutory rights.
If you have a problem with
something you have bought on line you can use the Online Dispute Resolution
(ODR) Platform (
) to try to reach an out-of-court settlement.
When you order
goods from us, or otherwise give us personal information, Lakeland Fragrances
Ltd. will not share that information with third parties without your permission,
other than for the limited exceptions listed below.
- We may
contact you regarding your order and with your permission, to alert
you to special offers, updated information, other services or events
that you may be interested in.
- We occasionally
hire other companies to provide limited services on our behalf, including
mailing and delivering purchases. We will only provide those companies
the information they need to deliver the service, and they are prohibited
from using that information for any other purpose.
Fragrances Ltd. will disclose your personal information, without
notice, only if required to do so by law or in the good faith belief
that such action is necessary to: Conform to the edicts of the law or
comply with legal process; Protect and defend the rights or property
of Lakeland Fragrances Ltd.; Act in urgent circumstances to protect
the personal safety of other site users.